Custom & Workforce Actuals Troubleshooting

Troubleshooting steps to resolve errors when importing Actuals data

Custom Table Imports

Unable to import: given file does not contain header.

This error typically occurs when the data for the custom table is not in the first (farthest left) tab of the Excel or GoogleSheet workbook. Check your import file to verify the data for the custom table is in the first tab including any hidden tabs. 

Workforce Imports

Failed to import data, reason:...

This error message typically occurs when there is a row in the import file that does not follow the required format. For example, this error will occur if the example row (row 2) in the template is included in the import file.  Check your import file for any non data rows and delete them from the import file.